Reference

How We Handle Your Account Information

We collect and process the information you share when you open an account, make a deposit via bKash, Nagad or Rocket, and interact with our lobby. This policy explains what we gather, why we need it, and how you can request changes or deletion.

Account securityWallet transactionsData requestsCookie preferencesRegional access
casano How We Handle Your Account Information
REACH US

Contact Points for Privacy Questions

If you want to see what data we hold, request a correction, ask for deletion, or raise a privacy concern, reach us through any of these channels. Our team reviews every request and responds with the steps or documents you need.

Live chat Open the support bubble in the bottom corner of any page and select privacy or data request from the topic menu. An agent will guide you through the verification steps and log your inquiry immediately.
Email inquiry Send your request to our support email with your registered mobile number and a brief description of what you need. We aim to acknowledge within one business day and provide a full response within five business days.
Account settings Log into your casano account, navigate to settings, then privacy and data. From there you can download a copy of your account information, update communication preferences, and submit a formal data deletion request.
HOW WE PROTECT

Data Security and Your Rights

We use encryption for payment transactions, secure session tokens for login, and restrict internal access to personal data based on role. You control your communication preferences, can request a copy of your information, and have the right to ask for corrections or deletion where local law permits.

Transaction encryption Every deposit and withdrawal passes through encrypted channels. When you send taka via bKash, Nagad or Rocket, payment details are tokenized so card or wallet credentials never sit in plain text on our systems.
Cookie management We use session cookies to keep you logged in, preference cookies to remember your language and lobby layout, and analytics cookies to see which games load fastest. You can disable non-essential cookies in your browser settings.
Data retention We keep transaction logs for regulatory and dispute-resolution periods, typically several years. Session and gameplay logs are retained for shorter windows. Inactive accounts may be archived after extended periods of no login activity.
Access requests Submit a formal request through live chat, email, or your account settings to receive a copy of the personal data we hold. We verify your identity first, then deliver the file in a readable format within the timeframe local regulations require.

Privacy Policy Questions

We collect your mobile number, email, date of birth, and payment details for bKash, Nagad or Rocket when you open an account. We also log your IP address, device type, and browser to manage your session and prevent fraud.

Yes. Log into your account, go to settings and then privacy, and click the download data button. We will generate a file with your profile, transaction history, and communication records within a few business days.

We use your mobile wallet information to process deposits and withdrawals. Payment details are encrypted and shared only with the payment gateway necessary to complete the transaction; we do not store your wallet PIN or full credentials.

We share data with payment processors, game providers, and verification partners to operate the platform. We do not sell your information to advertisers or unrelated third parties. Sharing is limited to what is necessary for service delivery and compliance.

Transaction records are retained for several years to meet regulatory and dispute-resolution requirements. Session logs and gameplay history are kept for shorter periods. You can request deletion of non-essential data through our support channels where local law permits.

Open your browser settings and look for the privacy or cookie section. You can block or delete cookies there. Disabling essential session cookies may prevent you from logging in, but you can turn off analytics and preference cookies without losing core functionality.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.